激光切割机客服工程师Laser Cutting Machine Service Engineer

Company Summary:

Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D and production of fiber laser machines that are widely used for cutting different metal materials. With 20 service languages, a knowledgeable sales and after-sales team, 24/7 service, and a worldwide market network covering more than 150 countries, Bodor reaches out to customers all over the world and looks forward to all potential partnerships. The company is committed to its responsibilities for the well-being of its staff and society, and aims to gain world recognition with intelligently Made-in-China and change human life with laser technology.
With over 2500 global employees, BODOR is continuing to expand business world widely and is looking to hire technical service talents to be part of the technical service team of its U.S. subsidiary, Bodorlaser Inc..


Summary:
This position reports to our Schaumburg, IL office and requires approximately 75% of business travel regionally and domestically. As our customer service engineer, you’ll be responsible for offering technical advice to our customers and providing after-sales services in the field.

Responsibilities:
· Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit.
· Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems and take appropriate action to resolve customer issues.
· Track technical issues and incoming requests from customers.
· Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
· Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
· Understand layout drawings and blueprints in the installation of equipment.
· Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
· Identify safety issues on the machines.
· Provide customer training.
· Write and compose service reports and expense reports.
· Perform failure mode analyses and make upgrade recommendations.
· Assist with the final integration and commissioning of complex automation projects as needed.
· Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
· Regular travel within assigned territories.
· Other duties as assigned.

Basic Qualifications:
· Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2+ years’ experience on automated CNC machines.
· Recent experience of installing, repairing and diagnosing problems of mechanical equipment, preferably automated CNC machines.
· Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
· Able to read and interpret basic electrical and mechanical drawings and test equipment.
· Excellent verbal and written communication skills.
· Demonstrated technical writing skills
· Proficiency in Microsoft Word, Excel, and remote communications.
· Proficient at working independently and as part of a team.
· Self-driven and responsible.
· Ability to travel as required (local and domestic).
· Ability to lift 50 lbs.


Preferred Qualifications:
· Bachelor’s Degree in mechatronic, automation engineering, or electrical engineering from an accredited university.
· 5+ years’ related experience on automated CNC machines.
· Bilingual in English and Mandarin Chinese.

Benefits and Perks:
· Competitive compensation package
· 100% company-paid medical insurance
· Dental, and vision insurance
· 100% company-paid basic life, short- & long-term disability insurance
· 401(k) with employer match
· (15) days of paid vacation+ (5) days of paid leave+ (11) paid holidays per year
· Flexible Spending Accounts
· Birthday gifts
· Holiday bonus
· Employee assistance program
· H1-B visa and green card sponsorship for eligible employees

Bodorlaser Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex, including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.

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